OptimCall is a system for personalized management of phone lines. It addresses the needs of business end-users who require greater control over phone call handling that goes beyond the capabilities of their PBX.

OptimCall is not intended as a PBX replacement (although it could be used that way in some cases). It rather uses the PBX for getting information about the current traffic in the telephone network, such as information about incoming calls, notices when the user accepts the call or hangs up, etc. Based on user-defined rules, OptimCall plans actions that should be taken to process the call and instructs the PBX to perform respective operations in the telephone network.

OptimCall brings the following advantages to the users:

• Flexible call processing rules. While a PBX usually offers a few basic call processing features, such as unconditional call transfer or voice mail, OptimCall offers much greater flexibility and fine-grained control. Different actions can be applied to an incoming call based on the current time and caller's phone number. Different action sets can be specified for working days, weekends, or when the user is at a meeting, on a business trip, or on vacation.

  Possible actions include:

  • ringing on the called line (no action)
  • ringing on several lines simultaneously, possibly starting ringing on some of them after a delay
  • transferring the call to a different number
  • transferring the call to the voice mail; recorded message can be sent by email or made accessible through a web interface
  • transferring the call to an automated IVR system
  • ignoring the call
  • rejecting the call
  • once accepted, the call can be recorded
  • and more...
• All settings and the call processing rules can be set by the user through a comfortable web interface.
• Different call processing rules can be defined for each phone line. Thanks to this, each user can define his/her own call processing rules tailored to the personal needs.

Thanks to the fact that OptimCall is built on standardized technologies, it can be easily customized.

Contact us for more information or to get a price quote.