OptimSys developer support helps external developers to resolve the issues concerning integration of OptimTalk Technology with third party technologies, applications and systems, or helps with VoiceXML/CCXML application development using OptimSys products. It offers an alternative to spending hours of research and testing to become an expert on OptimTalk Technology and/or VoiceXML/CCXML based application development.

OptimSys developer support helps development teams to be more efficient, effective, and productive, resulting in faster time to market. Thanks to the guaranteed reaction times, the developers can rely on OptimSys' expertise and experience and can focus on creating the functionality bringing value to their customers.

Developer support for OptimTalk Technology integrators

Developer support is a direct way for the OptimTalk Technology integrators to OptimSys specialists who are intimately familiar with the functionality, architecture and internal principles of OptimTalk Technology. To provide answers of the highest quality and relevance, it is often the case that the answers to support requests are prepared in cooperation with the OptimSys' developers directly participating on the development of OptimTalk Technology.

The support includes questions concerning the following areas:

• OptimTalk Technology installation and configuration,
• setting up the development environment,
• correct system setup and requirements,
• OptimTalk Technology architecture and APIs,
• OptimTalk Technology error messages,
• OptimTalk Technology features and their proper use and
• other integration related issues.

The developer support does not include any development performed by OptimSys. For this purpose, a separate custom development service is available.

Developer support for VoiceXML/CCXML application developers

As the creators of OptimTalk Technology, OptimSys engineers understand in detail how every single piece of the technology works and behaves. The work on implementation of the VoiceXML and CCXML interpreters equipped them with an intimate knowledge of VoiceXML, CCXML and related standards. This combination places OptimSys to a unique position for providing the best in class support for VoiceXML/CCXML application developers.

The support includes questions concerning the following areas:

• application issues related to VoiceXML, CCXML and associated standards,
• application issues related to specifics of OptimSys' implementation of VoiceXML, CCXML and associated standards and
• interpretation process and interpretation related errors.

The developer support for VoiceXML/CCXML application does not include any development performed by OptimSys. For this purpose, a separate custom development service is available.