OptimTalk Technology is a state-of-the-art, open standards-based technology for building complex telephony and speech solutions. The technology is designed to be integrated with products of OEM resellers or value-added resellers (VARs). It consists of three complementary parts that can be used separately, or can interoperate together:

1. OptimTalk VoiceXML Interpreter serves for building advanced IVR and other speech enabled applications featuring automatic speech recognition (ASR), DTMF (touch tone) control, text-to-speech (TTS) and audio/video recording and playback. The VoiceXML based applications can go far beyond the traditional menu-driven conversation.
2. OptimTalk CCXML Interpreter serves for building flexible telephony call control applications featuring advanced inbound and outbound call control, conferencing and media stream manipulation. Thanks to the integration with the OptimTalk VoiceXML interpreter, calls can be handled without human intervention by an automated VoiceXML based application.
3. OptimTalk MRCPv2 Client serves for network based communication with speech recognition and text-to-speech engines residing on specialized speech processing servers. Thanks to the MRCPv2 client it is possible to build efficient and scalable speech-enabled solutions. The OptimTalk MRCPv2 Client ensures support of a large number of languages for the OptimTalk VoiceXML Interpreter that uses it for communication with third party speech recognition and text-to-speech systems.

OptimTalk Technology protects your investment by supporting open standards (VoiceXML 2.0/2.1, CCXML, SRGS, SISR, SSML, MRCPv2, HTTP(S) and more). It reuses the ever-present web infrastructure and proven web technologies and dramatically reduces application implementation costs and time to market.

Thanks to its flexible architecture and orientation on standards, OptimTalk Technology seamlessly integrates with the vast majority of existing third party technologies, applications and systems. Broad extensibility and customization possibilities ensure that it fulfills any challenging requirements of the customers.

Typical customers that can benefit from using OptimTalk Technology include

• telephony and speech solutions producers,
• telephony and speech service providers,
• media server producers and
• system integrators

OptimTalk Technology facilitates creation of a large variety of applications and solutions, such as

• telephone information and reservation lines,
• call center solutions,
• automated switchboard operators,
• automation of crisis situation handling,
• automated voice broadcasting (e.g. telemarketing and notification systems),
• automated telephone survey systems,
• sophisticated voice mail systems,
• e-mail readers,
• remote device querying and control over phone,
• unified messaging systems,
• user collaboration systems,
• many more telephony and speech applications.

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